Welcome to the iTunes Store customer support. My name is Gaurav and let me assure you that I would do my best today to assist you.

First of all I would like to apologize for the delay in response from us, due to unexpected large volume of requests. I know it must have been difficult for you to wait for a response from us and I deeply regret that.

I'm sorry to hear that you were unable to watch the movie "Kick-Ass". I know how upsetting it would be. I would like to convey my sincere apologies for any inconvenience caused.

Quit with 10 minutes to go, it has been oh so difficult and upsetting, thanks Apple.